Product
Why your AI stack should be provider-agnostic from day one
Model quality, latency and pricing all move quarterly. Treating each layer of the stack as a swappable adapter is a resilience decision, not an engineering luxury.
· 1 min read
Blog
Notes on running an AI workforce
Evaluation frameworks, governance controls and operational patterns from building VoicaX. No hype, no invented benchmarks.
- AI Workforce
- Voice AI
- Operations
- Security
- Product
All articles
Operations
How to calculate the real ROI of AI phone automation
Most ROI models for call automation are wrong in the same three ways. Here is a defensible model, including the revenue side people forget.
· 2 min read
Security
Governance for AI agents: the controls to put in place before you scale
One AI agent is a project. Twenty is an operating risk. The access, knowledge, action and audit controls to establish before you multiply.
· 2 min read
Operations
Speed to lead: why the first five minutes decide the deal
Response time is the most under-managed variable in inbound sales. Here is how to instrument it, and how to make instant response operationally realistic.
· 2 min read
Voice AI
How to evaluate a voice AI platform without getting burned
Demos are optimised. Here is a practical evaluation framework covering interruption handling, escalation, grounding, governance and the questions vendors hope you skip.
· 2 min read
AI Workforce
What is an AI Employee, and how is it different from a chatbot?
A chatbot answers questions. An AI Employee holds a role, uses your systems and is accountable to a manager. Here is the practical difference and why it changes how you deploy.
· 2 min read
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